Dubai Government eSupply document checklist
The documents Dubai Government eSupply asks a vendor to submit, extracted from its own published requirements wherever available, with every item cited to its source and rated for how good that evidence actually is — not a generic template.
What Dubai Government eSupply asks for.
Trade License
CriticalRequiredVerified evidenceValid Dubai DET or UAE free zone trade licence. The licence number is captured at registration, and the licence ACTIVITIES then drive the "General Business Classification" the supplier selects — the classification list is derived from Department of Economic Development activity codes, so a licence whose activities do not cover the intended supply category cannot be classified correctly. Note eSupply is a paid portal: a supplier registration fee applies before you can participate in tendering.
Source: https://www.dubaicustoms.gov.ae/VendorsGate/stepbystepguide.pdf
Company Profile
MediumRequiredVerified evidenceCompany details section of the entity pre-qualification form. Each Dubai Government entity publishes its own pre-qualification form on eSupply; the supplier must complete the form for every entity it wants to trade with, not just register once.
Source: https://www.dubaicustoms.gov.ae/VendorsGate/stepbystepguide.pdf
Audited Financial Statements
HighRequiredVerified evidenceFinancial details section of the entity pre-qualification form — audited financial statements with a signed and stamped auditor's report. The number of years required is set by the individual entity's form, not by eSupply centrally; upload the entity's own form as a custom checklist to check that precisely.
Source: https://www.dubaicustoms.gov.ae/VendorsGate/stepbystepguide.pdf
VAT Certificate
MediumPreferredInferred evidenceFTA VAT registration certificate with 15-digit TRN. Not named in the eSupply registration flow itself, but universally requested by Dubai Government entity pre-qualification forms and required for invoicing. Treated as preferred rather than required because no primary source read this pass names it at the registration gate.
Source: https://www.dubaicustoms.gov.ae/VendorsGate/stepbystepguide.pdf
Corporate Tax Registration
MediumPreferredVerified evidenceUAE Corporate Tax registration certificate / Corporate Tax Registration Number issued by the Federal Tax Authority via EmaraTax. Registration is federally mandatory for all juridical persons under Federal Decree-Law No. 47 of 2022 (deadlines per FTA Decision No. 3 of 2024; AED 10,000 late-registration penalty), and entities incorporated on or after 2024-03-01 must register within 3 months of incorporation. Listed as PREFERRED rather than required because this specific portal has not been confirmed to demand the certificate in its submission pack — the obligation to hold one is federal, the obligation to upload it is portal-specific. Note the Corporate Tax registration number is distinct from the VAT TRN.
Source: https://tax.gov.ae/en/services/corporate.tax.registration.aspx
This is a starting point, not a live feed from Dubai Government eSupply. Portals change their requirements without notice, and unverified/inferred items above are exactly that — not confirmed against the portal's own current published list. Always cross-check against Dubai Government eSupply's current requirements before submitting. If you have the portal's own requirement document, SoulMen can extract and verify against exactly what it says instead of this starter checklist.
How registration works with Dubai Government eSupply.
Dubai Government eSupply (formerly Tejari) is the shared purchasing portal used across roughly 40 Dubai Government entities — Dubai Customs, RTA's own purchasing track, and others each publish their own pre-qualification form inside the same platform. Dubai Customs publishes a genuinely step-by-step registration guide as a PDF, and because the underlying eSupply registration flow is identical regardless of which entity you're ultimately qualifying with, that guide is the clearest public source for how the platform itself works, even for vendors targeting a different entity's form.
Step 1 — Start registration on the portal
Visit esupply.dubai.gov.ae and click "New Supplier? Register on eSupply!" to begin.
Step 2 — Fill in Organisation and User Details
Complete the mandatory questions in both sections and click Save — the guide specifically notes to enter the trade licence number here if applicable.
Step 3 — Read the Important Notice before continuing
The portal shows a notice screen after the initial save; Dubai Customs' guide flags reading it fully as its own step before proceeding.
Step 4 — Find the entity-specific pre-qualification forms
eSupply's registration is a shared front door — the substantive requirements live in "Specific Dubai Government Pre-Qualification forms," one per entity, each built to gather what that particular buyer needs to consider you qualified.
Step 5 — Select the entity you want to supply
Choosing an entity (Dubai Customs, in the published guide's own example) loads that entity's pre-qualification form specifically — a supplier targeting three different Dubai Government entities effectively completes three separate qualification processes inside the one eSupply account.
Step 6 — Confirm your General Business Classification
This classification list is derived directly from Department of Economic Development activity codes on your trade licence, and you confirm your selection before the form opens. A trade licence whose registered activities don't cover the category you're trying to supply under has nothing valid to select here.
Step 7 — Complete the four-part pre-qualification form
Attachments, Company Details, Financial Details, and Focal Point of Contact — save and continue through each section for the selected entity.
Step 8 — Submit and contact Tejari for activation
Completing the form submits your pre-qualification for that entity. The guide is explicit that you still need to contact Tejari ([email protected], 800 TENDERS) to get the account activated, and that eSupply is a paid portal — a supplier registration fee applies before you can participate in tendering activity, though the guide notes you can still get qualified with the entity while that activation is pending.
How long it takes, and what it costs.
Typical timeline
Dubai Customs' step-by-step guide describes the registration and pre-qualification submission as a self-service online process with no stated number of days for either the registration itself or the entity's review of your pre-qualification form — that timeline is set by each Dubai Government entity individually, since every entity's pre-qualification form is its own document with its own review cadence. The account-activation step with Tejari is a separate clock again, and the guide gives no published turnaround for it either — treat it as a step to start early rather than one to leave until you need to bid.
Typical costs
eSupply is explicitly a paid portal: "a supplier registration fee applies to be able to participate in Tendering activities," per Dubai Customs' own guide — though the specific fee amount isn't published in that guide and is handled through Tejari directly rather than disclosed up front on the registration form.
Common reasons a submission to Dubai Government eSupply gets rejected.
Trade licence activities don't cover the intended supply category
Because the General Business Classification list is generated from your licence's own DED activity codes, a licence that doesn't cover your target category simply has no matching classification to select — this shows up as a registration blocker at Step 6, not a later rejection.
Entity-specific pre-qualification requirements aren't met
Each Dubai Government entity's form sets its own document requirements independently — for example, how many years of audited financial statements it wants isn't fixed by eSupply centrally. A pack built against one entity's expectations can fail a different entity's pre-qualification form entirely.
Incomplete four-section pre-qualification form
Attachments, Company Details, Financial Details and Focal Point of Contact are all required before the entity's form is genuinely complete — a supplier who saves and continues through the sections without filling every part risks a submission that looks finished but isn't.
VAT certificate omitted at the entity level
eSupply's own top-level registration flow doesn't name a VAT certificate explicitly, but Dubai Government entity pre-qualification forms routinely ask for one anyway, and it's required for invoicing regardless. Registering without it, on the assumption the top-level flow's silence means it isn't needed, is a common gap.
Account never activated with Tejari after form submission
Completing the pre-qualification form for an entity isn't the same as being able to bid — the guide is explicit that activation is a separate step handled directly with Tejari, and a supplier who submits the form and assumes they're done can find themselves unable to actually participate in tendering when an opportunity appears.
Only registering for one entity when the goal was several
Because eSupply's pre-qualification is per-entity rather than platform-wide, a supplier who completes Dubai Customs' form assuming it also covers other Dubai Government entities they want to trade with is only actually qualified with the one entity whose form they filled in — each additional entity needs its own separate pre-qualification submission.